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ORDERING/PURCHASING !

 

All prices are in Canadian Dollars. USA customers are saving an average of 20 TO 30% against the US Dollar value.

You can purchase directly from the website or request an invoice to be sent via email.

 

 

HOW DO I PAY ? CAN I PAY BY CHECK/CHEQUE ?

 

We use Paypal to process all our payments. We also accept bankers checks & personal cheques from Canadian customers. We also accept Bank to Bank transfer.

 

 

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER !

 

we ship orders out 5 days week. yarns orders are usually mailed within 5 TO 7 days. At peak times such as the run upto Christmas there may be a delay due to a high volume of orders & slower mail delivery.Try to order well inadvance of the Holiday season. Custom knit items can take upto 6 TO 8 weeks.

 

 

Do you ship to the USA ?

Do you ship to Europe ?

 

yes we ship world wide !

 

 

CAN I HAVE SOMETHING CUSTOM KNIT JUST FOR ME ?

 

Yes, we are often asked to manufacture a special gift item. There is No extra charge for custom knit design you will be charged the value of the yarns used to make the item. Most custom orders cost an average of $3.00cad per gram for finished item. Contact us with your request.

 

 

WILL I HAVE TO PAY IMPORT CHARGES  ?

 

Shipping Purchases to the USA there are no Import taxes on Qiviut Garments OR yarns. Some country's in Europe may charge upto 30% import tax. Please contact us to talk about your order & we will see what we can do !

 

 

SHIPPING CHARGES ?

 

Shipping is flat rate. All packages are mailed with a tracking number within Canada & USA so you can follow your package online. We ship using Canada post & we  do mail to PO BOXES too ! INTERNATINAL- If you require a tracking number please contact us to pay the extra shipping charges. WE ARE NOT RESPONSIBLE FOR LOST INTERNATIONAL PACKAGES IF YOU HAVE NOT REQUESTED A PACKAGE TO BE MAILED WITH A TRACKING NUMBER !

 

 

HOLIDAY & VACATION TIMES !

 

Orders are mailed out in the order that they are received.

Mill is closed from Christmas eve to January 2nd. Orders will mail out in the order that they are received starting January 3rd.

 

 

Hand dyed yarn & knitwear !

what type of dye do you use ?

 

we use cushings perfection dyes & some natural plant dyes.

Dyeing the fibre, yarns & knitwear does not effect the quality or softness of the yarns or knitwear !

we dye yarns & knitwear in Solid colours & Hand painted style.

 

 

CAN I ASK FOR COLOURS NOT SHOWN ON THE SITE ?

 

Yes we keep a good stock of colours & if we have that colour we will custom dye for you. Keep in mind, 100% qiviut yarns are natural grey so we can not dye them to make them White or lighter. Colours are usually dark & deep.

 

 

RETURNS, EXCHANGES & REFUNDS !

 

No refunds on custom knitwear designed for you OR big ticket items such as Qiviut Blankets & hand knit sweaters. We are willing to exchange, contact us !

If you do not like the colour of an item.....We accept returns & exchanges on Qiviut Yarns & knitwear, contact us!

 

RETURNS & SHIPPING:

 

There is no restock fee on returned items, buyer pays shipping to return item & we pay shipping to resend item to you !

 

 

FAQ's & Store Policy !